Privacy Policy
1. Introduction
This privacy policy provides you with details of how we collect, process and store your personal data through your use of this website, including any information that may be provided when you purchase a service or sign up to our newsletter.
“Personal data” refers to any and all data that relates to an identifiable person who can be directly or indirectly identified from that data.
The data controller of your personal information is Claire Gursoy of withlovefromsoul.com (the Website) based in Bletchley, Milton Keynes, UK and can be contacted by email at [email protected].
This policy affects your legal rights and obligations so please read it carefully. We reserve the right to update this privacy policy at any time effective immediately.
2. What data do we collect?
When using this website where personal details are required, this data will always include your name and email. We process and store your personal data on the basis of consent. You consent to the provisions of this section when you agree to the terms of this policy.
3. How we use your data
We use personal information for purposes of presenting our Website and its contents to you, providing you with information, offers and services and information about your subscriptions, as well as providing customer service,
You may provide us with your data by filling in forms on our website or by communicating with us via email. We will comply with our obligations and safeguard your rights under the GDPR at all times.
If you make a general enquiry your details will only be used to respond, after which your data will be deleted if no further action is required.
If you have provided your personal data to book a consultation, we will use this information only in relation to providing you that service.
If you have agreed to receive marketing communications from us, we will retain your personal data in our records until you notify us that you no longer wish to receive such emails from us. You can choose to no longer receive marketing emails at any time by clicking the “unsubscribe” link at the bottom of our email, or by contacting [email protected].
As a visitor to this Website, you can engage in most activities without providing any personal information. It is only when you seek to download resources and/or register for services that you are required to provide personal information.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
By law we have to keep basic information about our customers for seven years for tax purposes.
We do not share, sell, rent, lease or otherwise transfer your personal data with third parties. We may disclose information to respond to legal requirements including under the Data Protection Act 1998 and the General Data Protection Regulation 2016/697 (GDPR)
4. Security
We work in a way that ensures the appropriate security measures are in place to protect your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
5. Your GDPR rights
If you are within the European Union, you are entitled to certain information and have certain rights under the General Data Protection Regulation (GDPR).
You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data that we process for you if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.
You have the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request to delete your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Withdraw your consent at any time.
You can see more about these rights at:
If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, you can contact the supervisory authority of the Information Commissioner, see www.ico.org.uk.
6. Using our website
Our website may contain links to other websites of interest however, we have no control over these third-party websites and are therefore not responsible for the protection and privacy of any information which you provide whilst visiting these sites. Please ensure you read the privacy policies of any other website you visit.
By using the Website or by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by the Privacy Policy. If you do not want to agree to the Privacy Policy, you must not access or use this Website.
7. Cookies
This website uses cookies which stores a small file of information on your computer about how you use the Website, in order to enable you to browse more effectively. Improvements can then be made to user experience and services in response to what you need. They can also be used to analyse traffic and for advertising and marketing purposes.
Most browsers accept cookies. You can change your browser settings either to notify you when websites set or access cookies, or to disable or refuse cookies. You can also delete existing cookies.
Please note that our website may not function properly if you disable or refuse to accept cookies